Privacy Policy

Effective date

2024-05-13

Updated on

2024-04-05

Inquiries

headoffice@scalerr.com

headoffice@scalerr.com

Introduction

At SCALERR, we are committed to protecting your personal information and ensuring that your experience with us is secure and trustworthy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in connection with our recruitment services and website.

SCALERR operates across Singapore, Australia, and the United Kingdom, and we comply with applicable data protection laws including the Personal Data Protection Act 2012 (Singapore), the General Data Protection Regulation (UK GDPR), and the Australian Privacy Principles.

Information Collection

Candidate Information

When you engage with our recruitment services, we may collect:

  • Contact details (name, email address, phone number, location)

  • Professional information (CV/resume, employment history, qualifications, skills)

  • Identification information (work authorization status, identification documents where required)

  • Interview notes and assessment information

  • Salary expectations and preferences

  • References and background check information (with your consent)

Client Information

When you engage us for recruitment services, we may collect:

  • Business contact details (name, email, phone number, job title)

  • Company information relevant to recruitment engagements

  • Billing and payment information

Website Visitors

When you visit our website, we may collect:

  • Browsing history and location information

  • Information you provide when contacting us or subscribing to updates

Use of Information

We use the collected information for the following purposes:

For Candidates:

  • Matching you with suitable job opportunities

  • Submitting your profile to prospective employers (with your consent)

  • Communicating with you about relevant opportunities

  • Conducting reference and background checks (with your consent)

  • Complying with legal obligations

For Clients:

  • Providing recruitment and consulting services

  • Managing our business relationship

  • Processing payments and billing

For Website Visitors:

  • Improving our website and services

  • Responding to inquiries

  • Sending relevant updates and communications (where consented)

Disclosure of Information

We may share your information with:

  • Prospective Employers: Candidate information is shared with clients for the purpose of job matching (with your consent)

  • Service Providers: Third-party platforms that help us deliver our services, including:

    • Salesforce (CRM and candidate management)

    • Microsoft 365 (email and file storage)

    • HubSpot (client relationship management)

  • Professional Advisors: Legal, accounting, or other professional advisors as necessary

  • Law Enforcement: Where required by law or to protect our legal rights

  • Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

SCALERR operates in Singapore, Australia, and the United Kingdom. Your data may be stored and processed in:

  • Australia (Microsoft 365, Domain services)

  • Netherlands (Website hosting via Framer)

  • United States (Salesforce, HubSpot)

Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

  • Candidate Data: Retained for up to 2 years after last contact to match you with future opportunities, unless you request earlier deletion

  • Client Data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes

  • Website Data: Retained in accordance with our analytics and marketing platform policies

You may request deletion of your data at any time

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS) and at rest

  • Endpoint protection with EDR (Endpoint Detection and Response)

  • Full disk encryption on company devices

  • Access controls and authentication measures

  • Regular security reviews and updates

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Privacy Team
headoffice@scalerr.com

By using our website, you consent to this Privacy Policy..